Category: Evergreen Solutions

Evergreen was again hired by the Town of Clayton to perform a review of the Finance Department. Evergreen conducted a Departmental Review of the Finance Department which included workflows, processes and desk audits. Evergreen also interviewed employees, analyzed data collected, conducted a comprehensive gap analysis to compare current practices and processes with industry standards, best practices, and organizational goals.

Evergreen Solutions was retained by the Town of Clayton to conduct an Organizational/Staffing Study.  Evergreen obtained and analyzed reports and background materials pertinent to the study; collected current Key Performance Indicators (KPIs) and other outcome-related data; prepared and submitted summary of findings highlighting strategic needs, major services areas, functional areas, and major programs; collected benchmark data from peers relating to staffing; developed a peer staffing matrix based on KPI and/or outcome measure variation that included the excepted staffing range by job level; evaluated and assessed the Town’s overall organizational structure and staffing levels in each department; and prepared a summary of findings.

Evergreen Solutions was retained by the Tax Collector of Palm Beach County to conduct an Organization Structure Review of the Excellence Department.  Evergreen ‘s consultants collected pertinent data on current operations and structure; interviewed the director and staff in the Department; collected service and outcome data; identified best practices in process improvement operations; generated and discussed findings; and provided recommendations for improved efficiency and effectiveness.

Evergreen Solutions was engaged with the Palm Beach County Tax Collector’s Office to conduct an Organizational Structure Study of the Payment Processing and Batch Processing Centers.  For the Organizational Structure Study, Evergreen’s consultants collected pertinent data on current operations and structure; interviewed the two managers and the director; collected process flow and outcome data; identified best practices in payment processing; generated and discussed findings; and provided recommendations for improved efficiency and effectiveness.

Evergreen was hired to by the Department of Social Services in Rowan County to conduct a Staffing Study. Evergreen provided staffing study recommendations for the Social Services Department by conducting a thorough assessment of the work processes and workloads of the Department of Social Services and making recommendations to maximize effectiveness and efficiency in meeting organizational outcomes in work process modifications, workloads, organizational structure, chain of command, number and type of positions, and employee training and retention.  

Evergreen Solutions was engaged with the Town of Carolina Beach to conduct a management, organizational structure, and efficiency study.  The objective of this study was to review all Town Departments, current management structure, staffing, and current/future staff workloads and to make recommendations regarding the most effective and efficient management and organizational structure and staffing to meet the service levels expected by elected officials, Town residents, business owners, and visitors.  The study was performed in conformance with the following directives: review current and past organizational structures and staffing levels; review and summarize current services provided and staff workloads for all departments (winter and summer); determine what is working well with the Town’s organizational structure and staffing levels and determine the areas that may need improvement; compare and contrast the Town’s organizational structure, services, and staffing levels with other similar sized cities in North Carolina and other industry staffing standards, if available; review current and future Town services and workloads to determine   the most effective and efficient management and organizational structure to meet the demands and expectations of elected officials, Town residents, business owners, and visitors; review current and future Town tax structure to other towns of similar size and makeup; determine a method of assessing the health of the organization’s culture, internal relationships, and attitudes toward the workplace. Depending on the outcome of the assessment, determine effective measures to improve those areas that need addressing; determine cost saving measures that could be implemented that will allow similar or increased levels of service and that will improve overall efficiency; and identify performance measures that may result in assessing the effectiveness of those recommendations that are implemented.

Evergreen Solutions was retained by the City of Yucaipa to conduct a Classification and Compensation Study and Organizational Review. Evergreen reviewed current class specifications and ensured they were in line with current changes and requirements in the law, identified class specifications that needed to be updated to reflect current job duties and requirements of the position, and included physical requirements and essential job functions to comply with the Americans with Disabilities Act (ADA). In addition, Evergreen reviewed the City’s current organizational structure and provided recommendations to ensure it was operating efficiently and effectively.

Evergreen Solutions was retained by the City of Naples to conduct a Staffing Study in order to determine the efficiency and effectiveness of the Public Works Department – Utilities.  The study reviewed current operations within the Public Works Department, collected staffing data from peer organizations, analyzed relative outcomes, and offered recommendations regarding staffing allocations for planning considerations in order to meet foreseeable emergent requirements.  By employing this process, the City sought to ensure that staffing aligned with peer practices; identified functional areas that needed more or less staff resources; identified organizational gaps and/or structural deficiencies; and established a baseline for future staffing purposes. Note: Evergreen previously conducted a compensation study for the City.

Evergreen was again hired by Manatee County to conduct an IT Organizational Design Study.  The results of the study provided answers to the following questions: Should IT services be more centralized or decentralized? What is the optimal process allocation from an organizational design standpoint? And What is the best structure to increase efficiency and effectiveness?

 Note: Evergreen was previously hired by the County in 2024 to conduct a Staffing and Headcount Study for the IT Department and a Compensation Study in 2023.

Evergreen also performed a workforce analysis across all departments. This included identifying staffing levels within each department and comparing them to peer organizations. Staffing by job family was analyzed, and comparisons were made between the City’s key performance indicators (KPIs) and those of its peers. Staffing recommendations were standardized by job family based on these KPIs, providing insights into the optimal staffing levels needed across the City.

A more detailed analysis was performed for 14 out of the 28 departments within the City. Building upon the initial analysis, this study assessed staffing levels and KPI comparisons while also identifying critical jobs within these departments that require further attention. Recommendations were made for improving workforce effectiveness, with a focus on critical roles to ensure future operational success.